HelloFresh
Recommended Providers
Overall Rating
Distribution of rating stars
STARS | PERCENTAGE | DISTRIBUTION |
---|---|---|
5 Stars | 51.4% |
|
4 Stars | 17.1% |
|
3 Stars | 11.4% |
|
2 Stars | 7.1% |
|
1 Star | 12.9% |
|
Profile Overview
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Service providers ranking among the top 20 in our directories are awarded our Top Vendor recognition for the respective directory.
About HelloFresh
Company description: Not available
Contact the vendor and get feedback on your queries in a timely manner.
Locations
Berlin
Prinzenstraße 89Reviews
Integrated Reviews
Worst customer service.
0All good, always happy to return
0+ Varied and versatile dishes + Simple recipes / instructions + Customer service solution-oriented = Ingredients mostly in good condition = Delivery mostly reliable
0On March 1, 24 was not delivered and on March 2 came an email that there were delivery problems and unfortunately was delivered. After an email requesting a refund was not answered, the money was refunded via PayPal problem solving. HelloFresh has now confirmed the delivery via PayPal. Then tried again to reach the support by phone and unfortunately after 28min. Gave up after 28 minutes on hold. Really bad... Probably reflects the current share value.
0We are very impressed with Hello Fresh. The products are fresh, the portion sizes are generous and the amount of waste is surprisingly low. We find the range varied, tasty and easy to prepare. What's more, I no longer have to ask myself the annoying question: "What am I cooking tomorrow?" We choose the boxes together and look forward to exciting dishes. Highly recommended!!!
0Unfortunately, the food always arrives too late and is sometimes rotten. But when it's right, it tastes good.
0Inspiring and large menu selection. Ingredients arrive (mostly) fresh and intact - good quality. Everything is well balanced in terms of taste When contacting customer service, every problem has been solved so far
0Customer service that can do nothing. If you call customer service to get help or resolve the problem, it does nothing but offer ridiculous credit notes. I called 4 days before scheduled delivery to change dishes. This was not possible, although 6 hours ago it was still possible in my customer profile. The delivery was supposed to come on Saturday morning. Without notice, the expected delivery was postponed to Monday. That was definitely too late for us as we were traveling. Customer service was also unable to resolve this situation. The homepage on the Internet constantly reports errors. Very dubious and not service-oriented. 2 stars for good dishes in the past. In the meantime it is no longer fun to deal with such a service.
0