Usercentrics GmbH
Recommended Providers
Overall Rating
Distribution of rating stars
STARS | PERCENTAGE | DISTRIBUTION |
---|---|---|
5 Stars | 43.8% |
|
4 Stars | 0% |
|
3 Stars | 6.2% |
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2 Stars | 12.5% |
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1 Star | 37.5% |
|
Profile Overview
About Usercentrics GmbH
Usercentrics, one of the leading Consent Management Platforms (CMP), enables companies to obtain, manage and document the consent of their users in a privacy-compliant manner.
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Locations
Munich
Rosental 4Expertise
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Reviews
Integrated Reviews
a😃😁
0Very good service provider. We were always satisfied with the offer, price, execution and, above all, very friendly customer service, which even accommodated us a little when it came to canceling the contract with the deadlines. I can only recommend them.
0English: The free subscription switched to the paid plan and is by default set to annual billing. The same issue with every newly added domain. After poor support and declined request to bill only for the months when service was provided, I have closed my CookieBot account and will never use CookieBot again. Hundreds of euros lost! Thanks for that! German: Das kostenlose Abonnement wechselte in den kostenpflichtigen Tarif und wird standardmäßig als jährliche Abrechnung hinterlegt. Das Gleiche Problem bei jeder neu hinzugefügten Domain. Nach dem schlechten Support und der ausgeschlagenen Bitte, nur jeweils den Monat abzurechnen, für den auch eine Leistung erbracht wurde, habe ich mein CookieBot Konto geschlossen und werde niemals wieder CookieBot verwenden. Hunderte Euro Schaden! Vielen Dank für dafür!
1Dear Thomas, We sincerely apologize for the unfortunate experience you had with our Support team. We want to assure you that this incident does not reflect the level of service and standard that we strive to uphold at Cookiebot. We understand your frustration regarding the refund policy for yearly prepaid subscriptions, as stated in our terms of service. However, we would like to clarify that switching to annual prepayment is a manual action within the user interface and is carried out by the customer themselves. This ensures transparency and control over the payment process. Additionally, the conversion of a free account to a trial occurs when a customer's site exceeds 50 pages. This trial period aims to provide an extended opportunity for customers to evaluate our service before making a payment. It is important to note that the conversion to a paid subscription can only occur when the customer takes the necessary action of adding their payment details. We genuinely value your feedback and are constantly working to improve our support and communication channels. We would appreciate the opportunity to make things right and address any specific concerns you may have. Please reach out to our support team directly, and we will do our utmost to assist you in resolving this matter. Thank you for bringing this issue to our attention. We remain committed to providing you with the best possible experience with Cookiebot. Kind regards, Cookiebot Customer Support
Their Cookie system has brought us serious interference to the servers and has generated a collapse in the machines with thousands of requests.
1We're sorry to hear about the issue with your website. Let's look into this as soon as possible. Our support team is always available via [email protected]. Please let us know the website on which you have implemented the CMP so we can start debugging right away.
Due to the still incorrect cookie notice about e-recht24 only 3 points...
1Thank you for your open feedback. We or our partner e-Recht24 will be happy to help you here. You can contact e-Recht24 at any time. Furthermore, you can reach Usercentrics Support via our support form: https://usercentrics.atlassian.net/servicedesk/customer/portal/2.