DGN Deutsches Gesundheitsnetz Service GmbH
Recommended Providers
5.0
5.0
Overall Rating
Distribution of review criteria
CRITERIA | RATING | DISTRIBUTION |
---|---|---|
Quality | 1.0/5 |
|
Planning | 1.0/5 |
|
Costs | 1.0/5 |
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Willing to Refer | 1.0/5 |
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Distribution of rating stars
STARS | PERCENTAGE | DISTRIBUTION |
---|---|---|
5 Stars | 17.6% |
|
4 Stars | 5.9% |
|
3 Stars | 5.9% |
|
2 Stars | 0% |
|
1 Star | 70.6% |
|
Profile Overview
About DGN Deutsches Gesundheitsnetz Service GmbH
Welcome to the German Health Network (DGN), the specialist for secure networking and communication in healthcare.
Locations
Düsseldorf
Niederkasseler Lohweg 181-183Expertise
- Public Relations: 50%
- Managed IT Services: 50%
Reviews
Integrated Reviews
The service is unbelievably bad. You can't treat customers like this. I really should have given up ordering a signature card from DGN. Fortunately, there are other providers such as D-Trust. Unfortunately, they are not much better. But you should think twice if you want to bother with DGN.
0The signature card sent was defective. The replacement delivery took over 4 weeks! The invoice was issued for the defective card. Nobody can be reached on the service phone. Despite the estimated waiting time of "3 minutes", you are thrown off the line after 20 minutes. Service looks different!
0Bad, bad, unfortunately. While we were previously satisfied with the service and the price-performance ratio with regard to the signature cards, the picture has now completely changed with a card replacement from DGN. An incompetent hotline service where you get the impression that your problem is not understood at all. After about 10 minutes, you are put on hold and told that all employees are on the line ... Reply by email: Zero response! The "simple" exchange degenerates into an almost new order. Post identical etc.
0Dear Mr. / Mrs. Dresdner, We are very sorry that the card exchange is proving so difficult in your case. A PostIdent is required by law whenever your personal details have changed. You can find more information in the following document: https://www.dgn.de/unternehmen/wp-content/uploads/sites/3/2023/10/Anleitung_Tausch-DGN-Signaturkarte.pdf We apologize for the poor availability of our customer center, which is due to a very high volume of inquiries on the one hand and a massive wave of illnesses last month on the other. Our colleagues are working flat out to process the requests we have received. We therefore ask our customers for their understanding and patience. Best regards Your medisign team (press office)
There was a problem with the "free" exchange of a signature card so that I was charged the annual fee twice. It can be resolved - it has to be discussed, in my opinion. BUT: I can only agree with the previous speakers. Before you even reach a customer service employee, you're more likely to have won an audience with the Pope. And by the time someone actually answers at the other end, the day is already ruined. Perhaps I woke the colleague from his nap. Unfriendly, stroppy and annoyed... I don't know what it was. In any case, the customer service team, when you do get through to them, is incompetent and not trained for normal communication.
0Dear Mr. Vollmar We are very sorry that there were problems with the calculation when you exchanged your card. Due to the current increased volume of calls, there are unfortunately waiting times, which we very much regret - as well as the fact that you were dissatisfied with our customer service. We apologize for this; I have forwarded your complaint to the relevant department. Best regards Your DGN Team (Press Office)
A company on the brink of disaster, made by unscrupulous salespeople who have no knowledge or understanding and who sometimes don't even know what they are selling. A company that deserves a 0. So if you want to rely on them, think about it, they just want your money and they will not give you anything in return.
1Very poor customer service. No response to email inquiries.
0Dear Mr. Grundeis, we have contacted our customer center and found that there is no current inquiry from you. Perhaps your e-mail went to the wrong recipient? Would you please be so kind as to write to your colleagues via our contact form - preferably quoting your customer number: https://www.dgn.de/support/kontakt-center/ Many thanks in advance and best regards Your DGN Team (Press Office)
One star is still too much. No response to emails. Non-functioning goods (Igenico devices) are not taken back. As an addendum to their reply. It is quite amazing that you have to remind them of their own T&Cs. With a warranty of 1 year, they assure within a reasonable time to fix the error or a replacement. With half a year, one can certainly not speak of a reasonable period, especially since the Orga Protect seems to be only a half-baked solution after consultation with Itler. If you order alternative readers according to their recommended course of action, you are stuck with the costs. In any case, they have lost me as a customer
1Dear Dr. Hickmann, we had already reported on the problem with reading eGK in January - and in February also on the ORGA Protect attachments, immediately after the manufacturer first announced this accessory. https://www.dgn.de/unternehmen/probleme-beim-einlesen-von-egk-mit-kartenterminal-orga-6141-online/ The problem is not attributable to the practice management systems (PVS) of our TI partners, nor to the connectors used. Therefore, please understand that our technical support or the support staff* of our TI partners cannot provide assistance. Since last week there is a financing agreement for the attachments, which should be delivered from mid-May on. You can order them through us. More information: https://www.dgn.de/unternehmen/dgn-ti-paket-aufsatz-orga-protect-fuer-kartenterminals-bald-erhaeltlich/ Best regards Your DGN Team (Press Office)
Hands off this company! Simply underground.
1Dear Mr. Köhler, how did this evaluation come about? Please let us know. Here you can find a contact form: https://www.dgn.de/support/kontakt-center/ Best regards Your DGN Team (Press Office)